We want you to love your GrozyBeauty purchase!
If you change your mind, you’re welcome to return your item within 30 days of the purchase date.
-
-
For a refund – the product must be new, unused, and in resaleable condition.
-
For an exchange – lightly sampled, opened, or unwrapped items are eligible.
-
To process a return or exchange, please provide proof of purchase (e-receipt, order history, or gift receipt).
Note: Due to hygiene and safety reasons, Sexual Wellness products must be sealed and in original packaging to qualify for a change-of-mind return.
How to make a return
-
Make sure your return meets the conditions
(See our return policy above.)
-
Locate your order or receipt number
You’ll find it in your order confirmation or shipping email.
-
Email us
Contact our Customer Experience Team at dm@grozybeauty.com. We’ll create your return label and guide you through the process.
-
Print your return label
If you don’t have a printer, no worries! Just show the email with your return label at your nearest Australia Post or USPS (U.S) location—they’ll print it for you.
-
Pack and label your return
Securely package your items and attach the return label provided via email.
-
Send it back
Drop your package off at any Post Office, Post Box, or Parcel Locker.